Filter
People & Team
Article
We stopped trying to shoehorn people into a role needing filled
Rattan Direct had been guilty of shoehorning someone into an in-house role they don’t really want or settling for a new hire who lacked the right skills.
Recruit to succeed
Leadership & Strategy
Article
Hiring for culture over experience helped us stand out from the crowd
If you can’t say what makes your business stand out from the competition, you’re on shaky ground. Here’s what Prezzybox did.
Hire to fit your vision and values
Digital Readiness
Article
An automated system helped direct our customers to the relevant expert
How do you convert website traffic into customers? Telecoms World used an automated callback system to increase their conversion rate and improve customer satisfaction.
Improve the efficiency of your customer service
Planning
Article
Non-revenue targets enabled us to scale our values
A lot of businesses see customer satisfaction ratings plummet as they expand. ImpraGas was determined not to let that happen. Read how they used target-setting to get there.
Create non-revenue targets
People & Team
Article
We created a bespoke training programme to invest in employee development
When expensive external training proved too generic for staff needs, Tommies Childcare developed its own programme.
Define the skills needed
Sales & Growth
Article
We had to hire local talent to expand successfully
When Vuealta started global growth planning the amount of information available was overwhelming. It's solution was to invest in local support and talent.
Prepare for expansion
Planning
Article
We maintain investor confidence in our goals with frequent milestones
When your business is set up to deliver something several years down the line, it can be hard to maintain enthusiasm among your investors. It's a challenge that rocket company Skyrora had to overcome.
Justify long-term plans to investors
Digital Readiness
Article
We beat bigger budgets by focusing on our independent niche
How do you compete with some of the biggest brands in the world? Best of British Beer started by embracing its independence.
Identify potential areas for growth
Sales & Growth
Article
We identified a target audience and found a global market to tackle seasonality
Cocofina found it challenging to maintain consistent sales throughout the year because of its issues with seasonality – sales suffered in the winter.
Identify target markets
Planning
Article
We turned down cheaper alternatives to stick to our sustainable values
How do you stay true to a sustainable manufacturing vision and grow an effective business? Smart textiles company KYMIRA looked carefully at when to compromise and when to refuse.
Stick to long-term goals
Sales & Growth
Article
Building business relationships helped us conquer the education market
When it came to identifying growth channels, Show My Homework turned to building business relationships as a way of knowing when and where to sell.
Build external relationships
Planning
Article
Finding a North Star helped us focus on our future
Nutritionists Beezee Bodies realised it was prioritising immediate, everyday work over tasks that could contribute to long-term business goals.
Develop a comprehensive target-setting process
People & Team
Article
Measuring staff performance kept us consistent through change
Putting a structure in place to measure staff performance and give consistent performance reviews to its growing number of employees was key for mmadigital.
Measure staff performance using a defined process
Planning
Article
My technology failed because I didn’t think big enough
When Formula Botanica realised early on that its technology wasn’t keeping pace with growth it put in place a plan that would provide peace of mind.
Invest in new technology
Leadership & Strategy
Article
As the company grew, we stopped talking about our business values
Accountancy firm The Wow Company found that as the company grew, the visibility of company values suffered and it began hiring what looked good on paper.
Communicate vision and values
Leadership & Strategy
Article
Bringing in an external specialist gave us cutting-edge product development
CoreRFID discovered that finding a partner with complementary high-tech expertise created a huge opportunity to expand.
Build partnerships with other experts
Leadership & Strategy
Article
Beating a divided culture helped us improve as leaders
Pork scratchings brand Snaffling Pig faced the challenge of reconciling a divided culture among staff – one solved through uniting on the same vision.
Improve your own leadership capabilities
Leadership & Strategy
Article
Our cross-training programme has upskilled the team and boosted retention
Encouraging staff to mentor each other helped The Stag Company cope with staff absences and boost team morale.
Develop an internal training programme
Digital Readiness
Article
The best decision we ever made? Taking a risk and embracing the unknown
Plastic Card Services took a leap of faith and invested in new technology to build a sustainable advantage.
Find opportunities outside your skillset
Sales & Growth
Article
We invested in customer experience to beat the competition
Using customer experience to set your business apart can help you compete with much bigger, more established brands. Here’s how one jewellery company took on Tiffany’s.
Invest in your customer experience
Sales & Growth
Article
Staggering hires helped us do marketing properly
Forecasting firm Futrli found it hard to coordinate marketing with no dedicated team and little budget. Those without the right skills were plugging gaps.
Set a marketing strategy
People & Team
Article
A flexible working policy helped us attract top talent
When you’re competing for top talent, a flexible working policy can set you apart from the rest. Here’s how inniAccounts made it work for them.
Embrace workplace flexibility
People & Team
Article
A structured onboarding process helped staff adapt to our pace
Onboarding isn’t just about welcoming new people in. OneUp Sales saw business improvements across the board when the team gave a little structure to their onboarding process.
Develop a successful onboarding process
Digital Readiness
Article
We used external agencies to build a luxury ecommerce giant
Leather retailer Maxwell Scott found it challenging to transition its door-to-door business into a digital success, turning to external agencies for help.
Collaborate externally