Why productivity matters
Productive companies get more out of what they’ve got, enabling them to increase their profits, pay higher wages and invest in their future. More productive businesses mean a more prosperous country. Discover why productivity matters below.
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Planning
Article
Getting your staff interested in business turnover and profit
Financial indicators like turnover and profit can feel like abstract ideas to employees, particularly if they aren’t non-revenue generating. Yet every staff member has an impact on company performance.
Target Setting
Leadership & Strategy
Article
How to build a self-managing business
Pete Fraser has never been one for micro-managing and has built a self-managing business that let's him get his head out of the sound more often than most.
Improve your own leadership capabilities
Leadership & Strategy
Article
Ceviche: A restaurant that goes so much further than food and drink
Ceviche founder Martin Morales has created a brand that brings together all the elements of Peruvian culture he throught the UK was missing out on.
Communicate vision and values
Leadership & Strategy
Article
Go behind the scenes at The Headland Hotel
It’s one of the most iconic hotels in all of Cornwall, with a history dating back over 100 years, but Darryl Reburn and the team at The Headland Hotel have a decidedly modern approach to business.
Leadership Behaviours
Digital Readiness
Video
A quirky idea to drive up off-season demand in Cornwall
An innovative approach taken by The Olde House in Cornwall has been successful in improving off-season demand for the forward-thinking family business.
Collaborative tools & analytics
Digital Readiness
Video
VIDEO: Why easyJet embraces a curious, not critical approach
Eager to uncover how it can better serve its diverse customer base, easyJet ancillary revenue director Andrew Middleton explained how the airline is iterating and evolving through constant feedback.
Collaborative tools & analytics
Planning
Article
Rapid innovation in a traditional sector
Lockdown for business owners Mark Holden and Tom Jenkinson mandated a period of rapid innovation – and a glimpse of an interesting new world.
People & Team
Article
Ashley Challinor: Finding the right role for me
After stints as cabin crew and running chalets in the French Alps, Ashley Challinor joined The Headland Hotel two years ago and set about finding the right role for her skill set.
Listen to employees
People & Team
Video
Matthew Thomson of Fifteen Cornwall says drawing on your team’s knowledge can drive up productivity
Matthew Thomson of Fifteen Cornwall explains how important it is to draw on your employees’ expertise – especially what they know about your customers.
Talent development
People & Team
Article
The secrets behind The Pig Hotel success
It’s iconic buildings and eye-catching kitchen garden food have seen it become a darling of the UK hospitality scene, but what is it that really makes The Pig Hotel stand out from competitors?
Talent development
Digital Readiness
Article
An opportune time to fast-track digital change
Despite causing numerous setbacks, the coronavirus crisis has given St Michaels Resort a golden opportunity to embrace digital change future-proof the business.
Planning
Article
Ethical values providing a financial fillip for Cornish surf brand
While not something that is traditionally implemented to boost the bottom line, ethical values have helped Finisterre stand apart from competition and boost sales.
Ambition
Leadership & Strategy
Article
Customer feedback keeps Polhawn Fort ahead of trends
Sarah Turpitt, General Manager of the Polhawn Fort stays ahead of the trends by listening to customer feedback and collaborating with local producers.
Leadership Behaviours
Leadership & Strategy
Article
Learn how leadership can influence business strategy in the right way
Running a hospitality business is pretty demanding. For the three leaders we met, success is rooted in a strong sense of leadership and a clear strategy.
Leadership & Strategy
Article
Restaurant Nathan Outlaw shakes up industry norms
As the only two Michelin-starred fish restaurant in the UK, Ian Dodgson is always having to think about creative improvements at Restaurant Nathan Outlaw.
Support your employees