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Digital Readiness
Article
We beat bigger budgets by focusing on our independent niche
How do you compete with some of the biggest brands in the world? Best of British Beer started by embracing its independence.
Identify potential areas for growth
Planning
Article
We improved our efficiency to stick to our growth targets
When you grow your business, how do you keep up with customer expectations around speed of service? Anchor Vans developed a visual T-cards system for staff.
Improve internal systems
Sales & Growth
Article
We lost sight of how important managing customers proactively is
When customer issues started slipping under the radar, Arthur Online took a proactive approach to their customer service.
Manage customers proactively
Sales & Growth
Article
We had to hire local talent to expand successfully
When Vuealta started global growth planning the amount of information available was overwhelming. It's solution was to invest in local support and talent.
Prepare for expansion
Leadership & Strategy
Article
Why we marketed our core values before we marketed our product
How do you find customers for a product you haven't quite finished yet? You inspire them with your vision and your brand values of course, like Origin Workspace did.
Ensure clients understand your values
Leadership & Strategy
Article
We had to build machine learning capabilities without sector expertise
Streetbees believed machine learning could unlock the value of the market research it was doing for clients, but didn’t have the sector expertise needed.
Establish R&D budget and strategy
Digital Readiness
Article
Using a spreadsheet to manage stock was not working anymore
Cheeky Chompers relied on Excel to manage stock, manufacturing and customer orders. This made for a complex supply chain and was hard to keep on top of.
Digitise your supply chain
Leadership & Strategy
Article
Hiring for culture over experience helped us stand out from the crowd
If you can’t say what makes your business stand out from the competition, you’re on shaky ground. Here’s what Prezzybox did.
Hire to fit your vision and values
Digital Readiness
Article
An automated system helped direct our customers to the relevant expert
How do you convert website traffic into customers? Telecoms World used an automated callback system to increase their conversion rate and improve customer satisfaction.
Improve the efficiency of your customer service
People & Team
Article
Our investment in company culture motivates our 300-strong team
How do you keep service consistent when you have 300 staff across 11 sites? London-based cafe Grind focuses on hiring people who are already brand ambassadors.
Develop hiring processes that maintain motivation
People & Team
Article
We stopped trying to shoehorn people into a role needing filled
Rattan Direct had been guilty of shoehorning someone into an in-house role they don’t really want or settling for a new hire who lacked the right skills.
Recruit to succeed
Sales & Growth
Article
Creating innovative tech? Tick. Making it commercial? Tricky
Concrete Canvas invented an innovative new textile, but faced a race against time to create demand before their funding ran out. Here's how they did it.
Identify commercial opportunities
Leadership & Strategy
Article
Our cross-training programme has upskilled the team and boosted retention
Encouraging staff to mentor each other helped The Stag Company cope with staff absences and boost team morale.
Develop an internal training programme
Digital Readiness
Article
We couldn’t build any further without developing our business data
Users of the ShopAppy website were dropping off as changes were based on one or two opinions, rather than prioritising based on user business data.
Develop the use of business data
Sales & Growth
Article
We beat a failing market by talking our customers’ language
Starting a business when your competitors are failing can be daunting, but Forbes Burton beat the odds by adopting a customer-first approach.
Shape your language to fit customers