Four things hospitality leaders gained from peer learning groups
By sharing issues and insights with a trusted group these Cornish hospitality leaders have overcome complex challenges in their businesses and gained new leadership skills along the way.
A £4 toothbrush was the catalyst at The Old Mill House
Changes made at The Old Mill House might seem blindingly obvious, but they happened because of an effort to think about what might frustrate a guest.
A networking culture helped substitute competition for community
Turning an underperforming business round is never easy, but Steven Hawke is using the help of people running similar firms to make the challenge easier.